RATES: Rates are subject to change without notice.
CANCELLATION POLICY: Cancellation must be in writing to email@example.com
Bookings cancelled over 90 days prior to arrival: A $200 administration/handling fee will be deducted from your deposit; the remainder of the deposit will be refunded to you.
Bookings cancelled 30 to 90 days prior to arrival: A cancellation fee of 20% of the total booking will be deducted from your refund.
Bookings cancelled 30 days or less prior to arrival: 100% cancellation fee will be applicable. Should the property be re-booked over the dates of your original booking, a full refund will be given.
COVID-19: Our standard cancelation policy applies to all bookings made after 14 March 2020.
We highly recommend you take out Travel Insurance in case you are unable to attend your holiday for unforeseen circumstances.
PAYMENTS / DEPOSITS: We require a 20% deposit to secure your booking, this must be received within 24 hours of the original booking being made, we reserve the right to cancel your booking without notice should the required deposit not be received. Payments can be made by direct deposit or your nominated credit card. All credit card payments will incur a surcharge of 2.5%.
There is a non-refundable $50 booking fee for all bookings.
Bookings made within 7 days of arrival must be paid in full by credit card.
Please note we require a valid credit card on file for security purposes.
Guests are agreeing to these terms and conditions when a booking is confirmed, and payment is made. Any breach of the below Holiday Letting terms and conditions, as agreed by both parties, permits Elite Property Management to refuse entry, amend the rent or immediately terminate the letting.
Number of Persons, Noise, Parties and Functions
Properties are for guests only. No outside guests are permitted on the premises without pre-arrangement from Elite Property Management. The number of occupants must not exceed the number of persons shown on your confirmation. Any increase in numbers must be agreed in advance and may incur additional fees.
Excessive noise, parties and functions are not permitted as they can cause disruption to neighbours as well as nearby residents and other holiday makers.
Check-in and Check-out
Check-in is available from 2pm on the day of arrival. Check-out is 10am on the day of departure.
Elite Property Management will try to accommodate requests for early check-in/late check-out however they are subject to availability (i.e. other bookings in place, cleaners available to accommodate the request, maintenance schedule) and fees may apply. Despite any early applications, approval will only be granted 1-2 days prior to entry/departure if available.
Date changes are only possible at the discretion of Elite Property Management and may incur cancellation fees as well as rent charges (against the original booking). Any additional rent charges due to changes in season will apply.
Changes Made Elite Property Management
All bookings are made in good faith of ongoing holiday letting by owners however, maybe subject to change and Elite Property Management cannot accept responsibility for actions taken by the owner(s) of the property which are outside its control. Reasonable actions will be made by Elite Property Management to offer alternative accommodation should this occur. If there is no alternative accommodation available a full refund of the amount already paid will be made. Elite Property Management will not be liable to refund any fees you may have paid to any third party in connection with your holiday, including but not limited to, fees for travel, insurance or activities.
In the event that the property booked is listed for sale, the guest agrees to allow the owner or agent to inspect the property with the prospective purchasers, by appointment and during reasonable hours.
The description of the premises is given in good faith. From time to time, changes occur at properties, sometimes by owners and outside of Elite Property Management’s control or knowledge therefore no responsibility for irregularities will be accepted.
Some properties are located in suburban locations where, from time to time, there may be building / construction on houses within the nearby vicinity of the property booked. Elite Property Management takes no responsibility for any issues relating to noise on neighbouring properties.
Indemnity and Liability
Guests’ actions, conduct and safety are the responsibility of the guests. The agent and owner(s) of this property do not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time.
A condition of entering and/or staying at this property means that all guests understand and agree to indemnify the agent and owner(s) against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.
For the comfort of all our guests, all of our properties are non-smoking.
Excess Cleaning, Damages and Charges
Elite Property Management requests guests to leave the property as it was found to avoid extra cleaning charges. This includes washing dishes, placement of rubbish in the bins provided and cleaning of the BBQ. Beds will be stripped and floors clean however excessively dirty walls/floors and linen will be charged.
In the event of breakages, damages and lost items, Elite Property Management requests that guests contact the relevant office to report the incident as soon as possible. Damages may be deducted from your credit card.
Some properties provide wireless internet for guests for the purpose of email, perusing social media, and web browsing. It is not provided for video streaming or downloading e.g. movies/shows. Usage is not unlimited and is monitored.
If guests lose keys or lock keys inside the property and require access, a security call fee of $100 will apply. If replacement keys need to be cut, key barrels need to be replaced, or in secure complexes re-keying is required costs will be calculated based accordingly and charged to the guest.
Personal and Lost Property
No responsibility will be taken by Elite Property Management for guest’s personal property. If your lost item is located, guests are required to send a postage paid, return addressed envelope to the office for the items to be returned. Return costs and tracking of items are the guest’s responsibility.